Apology Letter To Customer for Wrong Billing

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Sample Template Example of Apology Letter To Customer for Wrong Billing in Word / Doc / Pdf Free Download


APOLOGY EMAIL TO CLIENT FOR ERROR IN INVOICING & RAISING NEW INVOICE CHARGED TOO LITTLE

[DATE, ex. Wednesday, June 11, 2016]

[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Since we value your business greatly, I have been inspecting our invoices to ensure that we have made no errors.

You can understand, then, my embarrassment when I uncovered an error on our invoice #[ INVOICE NUMBER]. [STATE ERROR, ex. Although we shipped to you five Magnaflux compressors, per your order, we incorrectly billed you for four compressors.]  Please check your records and notify me if I am mistaken.

I will nullify that invoice ( #[INVOICE NUMBER, ex. #A423F] ) and issue you a new one as follows:

[LIST NEW INVOICE DETAILS, ex.
            5 Magnaflux compressors @ $4,000                    $20,000
            Tax @ 5%                                                            1,000
            Total                                                                 $21,000]

Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors.  Feel free to contact me at XXX-XXXX if there are any issues you wish me to address.

Sincerely,


Apology Letter Format Sample

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Sample Template Example of Apology Letter Format Sample in Word / Doc / Pdf Free Download


APOLOGY EMAIL TO CUSTOMER FOR ERROR IN STATEMENT: RESPONSE TO LETTER FROM CUSTOMER COMPLAIN

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for your letter of [DATE, ex. June 10]; you are absolutely correct and we owe you an explanation for our error.

[GIVE EXPLANATION, ex. Indeed, your payment was received in a timely manner.  However, our data entry personnel made an error when keying the date of receipt.]  [STATE WHAT WILL HAPPEN TO ACCOUNT AND STATE NEW BALANCE, ex. Your account has been credited $52.20, leaving a balance of $1,023.43 due.]

Please accept my apologies.  We will take every effort to ensure that such error does not recur.

Sincerely,


[YOUR NAME, ex. Jill Jones]

Apology Letter for Wrong Statement

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Sample Template Example of Apology Letter for Wrong Statement in Word / Doc / Pdf Free Download


APOLOGY EMAIL TO CUSTOMET FOR ERROR ON ACCOUNT STATEMENT

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I am writing to request that you discard our statement of [DATE, June 1, 1998] as we have made a mistake.  [STATE NATURE OF ERROR, ex. Namely, that statement fails to reflect your payment of $12,232.23 on May 15].

Enclosed, please find a corrected statement, showing a new balance of $[AMOUNT].  Please accept my apologies for the error and any inconveniences it may have caused.

Sincerely,


[YOUR NAME, ex. Jill Jones]