Apology Letter in Response to Customer Complaint

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Sample Template Example of Apology Letter in Response to Customer Complaint in Word / Doc / Pdf Free Download


APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER COMPLAINED

[DATE, ex. Wednesday, June 11, 2016]


[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

Thank you for your [STATE FORM OF COMMUNICATION, ex. telephone call yesterday], which prompted me to check our records.  You are absolutely correct.

In error, we have over-billed you by $[AMOUNT] on invoice #[ INVOICE NUMBER].  [STATE NATURE OF ERROR, ex. Instead of charging you for the four units you ordered and were shipped to you, we charged you for five.]  Please accept my apologies.

I have immediately nullified the incorrect invoice ([INVOICE NUMBER, ex. #A423F]) and issued you a new one as follows:

[LIST NEW INVOICE DETAILS, ex.
            4 Magnaflux compressors @ $5,000                    $20,000
            Tax @ 5%                                                            1,000
            Total                                                                 $21,000]

Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors.  {STATE INCENTIVE, IN ANY, ex. Since I feel embarrassed over the matter, I will offer you a 5% discount on your next order.}  Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,


[YOUR NAME, ex. Jill Jones]


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