Supplier Complaint Letter

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Sample Template Example of Vendor Complaint Letter for supply / Import of poor / bad quality of materials / goods in word / .doc

Sochu Singapore Pte Ltd.,
Singapore

Sub :
Our Purchase Order No.23000002 dtd. 20/04/13
For 2mm HMR Ply Board, Indonesia
L/C No.------------------ dtd.02.05.13 on SBI
Your Commercial Invoice No. SD-PLY/12/13 dtd.28.06.13
Bill of Lading No. LKG0102043 dtd.28.06.13


Further to our E-mail dtd.30.10.13 and telephonic discussion had with you, there is no reply from your end till now. As informed earlier we have received more complaints from our other zonal Offices towards the HMR Ply Boards supplied against our above cited Purchase Order.

It is very much surprising that we have received such complaints from all the dealers/projects where this material was supplied. We find it very difficult to face our dealers as our dealers have lost many of the valued project orders because of poor quality of these HMR boards. The dealers/consumers are very much upset and many of them have returned these boards and some of them are not making the payment. Besides this, they are very much annoyed and not willing to make payments of our other supplies also.

This has shaken the faith of our dealers and to restore the same and build good image, we have no other alternative but to take back the Boards. Therefore, under the circumstances, we have no other option but to return the goods to you along with our Debit Note for custom duty & expenses incurred to clear the consignment.

Hope you being an international organization believe in quality product will try to understand the seriousness of the situation and take immediate steps to compensate us for full value of the material and expenses incurred there on.

Looking forward to hearing from you soon.

Thanking you,

Yours faithfully,
For Rocket Sales Ltd.



NEETU SINGH
GM - PURCHASE

Download Supplier Complaint Letter in Word

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